Tag Archives: World

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer–which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that!

Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer–which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that!

Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

Click Here For More Information

Book Promotion 365: How to reach readers and share your work with the world

You wrote and published a book, now what? How do you reach readers?

With so many books filling the digital marketplace and bookstore shelf space, it’s often not quite enough to put forth our best work and launch, hoping we’ll see our name on the bestseller list. More often than not, it falls to the author to take action and steadily build an audience. Your novel didn’t write itself, nor will it land in the hands of readers without some effort.

Book Promotion 365 is about making daily choices to build your dreams into reality. You’ll dig down and identify whom you are as a writer, your goals, and create a plan to move forward as a self-published or traditionally published author of fiction in the digital age. The book promotion practices presented will also help you connect with readers and transform your writing life.

You’ll learn how to best serve your readership and promote your book with authenticity, make meaningful connections, and generously add value by forming new ways of thinking about promotion that will set you up to reach readers over time. There’s no magic formula for success, but if you’re ready to share your work with the world and be your own promo fairy, consider this book your wand.

Click Here For More Information

Becoming Facebook: The 10 Challenges That Defined the Company That’s Disrupting the World

Facebook’s founding is legend: In a Harvard dorm, wunderkind Mark Zuckerberg invented a new way to connect with friends…and the rest is history. But for the people who actually molded this great idea into a game-changing $300 billion company, the experience was far more tumultuous and uncertain than we might expect.

Mike Hoefflinger was one of those Facebook insiders. As a computer engineer turned marketing innovator who worked with COO Sheryl Sandberg, Hoefflinger had a front-row seat to the company’s growing pains, stumbles, and reinventions.

Becoming Facebook tells the coming-of-age story of the now venerable giant. Filled with insights and anecdotes from crises averted and challenges solved, the book tracks the company’s development, uncovering lessons learned on its way to greatness:

  • How Facebook recovered from its “disastrous” IPO
  • How the growth team achieved the impossible
  • Why Facebook’s News Feed ads were the company’s most important business decision ever
  • How Google+ attacked and lost
  • Why—and how—Instagram and WhatsApp were added to the mix
  • What the company does to win the talent wars
  • What makes Zuckerberg, Sandberg, Cox, and other A-teamers tick
  • Which products and technical advancements are on the horizon and why
  • And much more

Intimate, fast-paced, and deeply informative, Becoming Facebook shares the true story of how Zuckerberg joined the ranks of iconic CEOs like Steve Jobs, Larry Page, and Jeff Bezos—as Facebook grows up, overcomes setbacks, and works to connect the world.

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Becoming Facebook: The 10 Challenges That Defined the Company That’s Disrupting the World (Agency/Distributed)

Its success was far from accidental.

Facebook’s founding is legend: In a Harvard dorm, wunderkind Mark Zuckerberg invented a new way to connect with friends…and the rest is history. But for the people who actually molded this great idea into a game-changing $300 billion company, the experience was far more tumultuous and uncertain than we might expect.

Mike Hoefflinger was one of those Facebook insiders. As a computer engineer turned marketing innovator who worked with COO Sheryl Sandberg, Hoefflinger had a front-row seat to the company’s growing pains, stumbles, and reinventions.

Becoming Facebook tells the coming-of-age story of the now venerable giant. Filled with insights and anecdotes from crises averted and challenges solved, the book tracks the company’s development, uncovering lessons learned on its way to greatness:

How Facebook recovered from its “disastrous” IPO – How the growth team achieved the impossible – Why Facebook’s News Feed ads were the company’s most important business decision ever – How Google+ attacked and lost – Why–and how –Instagram and WhatsApp were added to the mix – What the company does to win the talent wars – What makes Zuckerberg, Sandberg, Cox, and other A-teamers tick – Which products and technical advancements are on the horizon and why – And much more

Intimate, fast-paced, and deeply informative, Becoming Facebook shares the true story of how Zuckerberg joined the ranks of iconic CEOs like Steve Jobs, Larry Page, and Jeff Bezos–as Facebook grows up, overcomes setbacks, and works to connect the world.

Click Here For More Information

Jab, Jab, Jab, Right Hook: How to Tell Your Story in a Noisy Social World

New York Times bestselling author and social media expert Gary Vaynerchuk shares hard-won advice on how to connect with customers and beat the competition. A mash-up of the best elements of Crush It! and The Thank You Economy with a fresh spin, Jab, Jab, Jab, Right Hook is a blueprint to social media marketing strategies that really works. 

When managers and marketers outline their social media strategies, they plan for the “right hook”—their next sale or campaign that’s going to knock out the competition. Even companies committed to jabbing—patiently engaging with customers to build the relationships crucial to successful social media campaigns—want to land the punch that will take down their opponent or their customer’s resistance in one blow. Right hooks convert traffic to sales and easily show results. Except when they don’t.

Thanks to massive change and proliferation in social media platforms, the winning combination of jabs and right hooks is different now. Vaynerchuk shows that while communication is still key, context matters more than ever. It’s not just about developing high-quality content, but developing high-quality content perfectly adapted to specific social media platforms and mobile devices—content tailor-made for Facebook, Instagram, Pinterest, Twitter, and Tumblr.

Product Features

  • HarperBusiness

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Book Promotion 365: How to reach readers and share your work with the world

You wrote and published a book, now what? How do you reach readers?

With so many books filling the digital marketplace and bookstore shelf space, it’s often not quite enough to put forth our best work and launch, hoping we’ll see our name on the bestseller list. More often than not, it falls to the author to take action and steadily build an audience. Your novel didn’t write itself, nor will it land in the hands of readers without some effort.

Book Promotion 365 is about making daily choices to build your dreams into reality. You’ll dig down and identify whom you are as a writer, your goals, and create a plan to move forward as a self-published or traditionally published author of fiction in the digital age. The book promotion practices presented will also help you connect with readers and transform your writing life.

You’ll learn how to best serve your readership and promote your book with authenticity, make meaningful connections, and generously add value by forming new ways of thinking about promotion that will set you up to reach readers over time. There’s no magic formula for success, but if you’re ready to share your work with the world and be your own promo fairy, consider this book your wand.

Click Here For More Information

Book Promotion 365: How to reach readers and share your work with the world

You wrote and published a book, now what? How do you reach readers?

With so many books filling the digital marketplace and bookstore shelf space, it’s often not quite enough to put forth our best work and launch, hoping we’ll see our name on the bestseller list. More often than not, it falls to the author to take action and steadily build an audience. Your novel didn’t write itself, nor will it land in the hands of readers without some effort.

Book Promotion 365 is about making daily choices to build your dreams into reality. You’ll dig down and identify whom you are as a writer, your goals, and create a plan to move forward as a self-published or traditionally published author of fiction in the digital age. The book promotion practices presented will also help you connect with readers and transform your writing life.

You’ll learn how to best serve your readership and promote your book with authenticity, make meaningful connections, and generously add value by forming new ways of thinking about promotion that will set you up to reach readers over time. There’s no magic formula for success, but if you’re ready to share your work with the world and be your own promo fairy, consider this book your wand.

Click Here For More Information

Book Promotion 365: How to reach readers and share your work with the world

You wrote and published a book, now what? How do you reach readers?

With so many books filling the digital marketplace and bookstore shelf space, it’s often not quite enough to put forth our best work and launch, hoping we’ll see our name on the bestseller list. More often than not, it falls to the author to take action and steadily build an audience. Your novel didn’t write itself, nor will it land in the hands of readers without some effort.

Book Promotion 365 is about making daily choices to build your dreams into reality. You’ll dig down and identify whom you are as a writer, your goals, and create a plan to move forward as a self-published or traditionally published author of fiction in the digital age. The book promotion practices presented will also help you connect with readers and transform your writing life.

You’ll learn how to best serve your readership and promote your book with authenticity, make meaningful connections, and generously add value by forming new ways of thinking about promotion that will set you up to reach readers over time. There’s no magic formula for success, but if you’re ready to share your work with the world and be your own promo fairy, consider this book your wand.

Click Here For More Information

Book Promotion 365: How to reach readers and share your work with the world

You wrote and published a book, now what? How do you reach readers?

With so many books filling the digital marketplace and bookstore shelf space, it’s often not quite enough to put forth our best work and launch, hoping we’ll see our name on the bestseller list. More often than not, it falls to the author to take action and steadily build an audience. Your novel didn’t write itself, nor will it land in the hands of readers without some effort.

Book Promotion 365 is about making daily choices to build your dreams into reality. You’ll dig down and identify whom you are as a writer, your goals, and create a plan to move forward as a self-published or traditionally published author of fiction in the digital age. The book promotion practices presented will also help you connect with readers and transform your writing life.

You’ll learn how to best serve your readership and promote your book with authenticity, make meaningful connections, and generously add value by forming new ways of thinking about promotion that will set you up to reach readers over time. There’s no magic formula for success, but if you’re ready to share your work with the world and be your own promo fairy, consider this book your wand.

Click Here For More Information