Category Archives: Marketing

Snarks on marketing in general.

Search Engine Optimization: More of a Necessity than Ever, but…

Search engine optimization (SEO) means making sure your website conforms to all the criteria set by search engines for listing websites. The problem is that many of those criteria are secret, and many of the others are highly technical.

Furthermore, Google, for example, changes their criteria for ranking sites several hundred times a year. Yup: several hundred changes a year. And SEO experts just have to basically guess what those changes are.

There are so many challenges with search engine optimization that even SEO experts have a hard time keeping up. Do you have time for that? Realistically, no.

Yet the work must be done. Without good SEO a website these days is next to useless. It is like a new shop on a back street with no sign outside: very unlikely to be found by the right customers.

SEO means filling your site with optimized content that search engines like Google believe Internet users want to find: quality content. But it also means behind-the-scenes coding that you are not likely to see, and neither are site visitors—but that can have a big effect on whether or not your site shows up in search results.

Writing good web content is an art. So is arranging that content to display to best effect on a website so that visitors stay long enough to read the content and take the actions that you want them to: sign up for email, buy your product or service, or whatever. Most of us can understand that even if we are not sure how to do it

Some of the behind-the-scenes aspects of SEO are scientific (like analyzing heat maps, bounce rates, and traffic). Those are doable—if you are good with math and statistics.

But other aspects of SEO can be so arcane that they are almost a form of magic. You can see results, but you can only guess how they were achieved.

Want to do your own SEO for your website? Knock yourself out. Though complex and sometimes technical, SEO is something you can study and learn—if you have the time to devote to it.

But do you really want to? Because SEO practices change constantly to keep up with Google and the other search engines, the knowledge and skills required to be really good at it change constantly. Remember that even if you get everything right, your competitors are probably doing the same thing that you are doing. And they may be doing it better.

The science of selecting keywords, for example, is a matter for constant debate even among keyword experts. And if they cannot reach a consensus on the best methods—or even what constitutes the best results—how can we?

Do you really want to take a lot of time away from whatever really makes you money to learn to do something that you can easily pay someone else to do—and do far better?

SEO, besides changing constantly as Google and others change their search algorithms, simply involves too many different skills and disciplines, too many arts and scientists, for one person to reasonably master as a part time job. This is why there are SEO companies—and why the good ones really earn their money.


Guerrilla Marketing, 4th edition: Easy and Inexpensive Strategies for Making Big Profits from Your Small Business

Guerrilla Marketing, 4th edition: Easy and Inexpensive Strategies for Making Big Profits from Your Small Business

When Guerrilla Marketing was first published in 1983, Jay Levinson revolutionized marketing strategies for the small-business owner with his take-no-prisoners approach to finding clients. Based on hundreds of solid ideas that really work, Levinson’s philosophy has given birth to a new way of learning about market share and how to gain it. In this completely updated and expanded fourth edition, Levinson offers a new arsenal of weaponry for small-business success including* strategies for

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Smart Marketers Go Where the Action Is Now: the Middle East

Marketers complain about saturated markets, stagnant growth, and economic downturns. Smart marketers look for where action is currently—or where it is about to be.

Those who spot trends early and get in on the ground floor do well in any economic conditions. There is always money, or about to be money, somewhere. Right now the technology and Internet market is beginning to boom in the Middle East.

Political events in the last year or so have highlighted the market penetration of technology and social media in the Arab world. Smart phones are common, and the use of Facebook, Twitter, and other social media is widespread and growing.

People who have been oppressed for centuries are embracing 21st century technology in a big way, and their use of technology is deeply intertwined with their aspirations for democracy and economic growth and fairness.

There are over 30 million social media users in the Arab world; 15 million are on Facebook. And those numbers are growing every day.

Did you know that there are 5.5 million Twitter users in the Arab world? Twitter users in Saudi Arabia, for example, grew by 240% last year.

Internet marketing and search engine marketing in the Middle East are becoming quite sophisticated, and local technology and marketing experts offer services to ease the way for foreign companies to spread their messages to this growing market.

This is the place smart marketers should be watching right now and moving forward. Otherwise you could miss out on some of the most exciting marketing opportunities of our time.

 


Who Designs Book Covers, Movie Posters, DVD Covers and Such?

English: Iconic image of graphic design.

Englsih iconic image of graphic design. Image via Wikipedia

David wrote:

Who designs book covers, movie posters, movie dvd covers and stuff like that? Is it a graphic designer? I’m not sure what the job is called. Also, does he do it himself or just give ideas and sketches?

Marketing Snark answers:

They are designed by Graphic Designers or Graphic Artists. Usually, the Graphic Artist has to be able to read what the customer is trying to say as far as what he is expecting from the design.

You have to input ideas and see if you are on the right track. Sometimes, the person has no clue on how to express what he is looking for. What you need to do is look at the product and the market for that type of product, and design something that is not only attractive but appealing to that particular audience—the potential buyers of that particular product.

Find out what type of book it is: nonfiction, romance, action, suspense, mystery, western, scifi. Who is the target audience? Then go look at the designs for similar products. A design that would attract cozy mystery readers, for example, would turn off readers of action novels.

Then, you design two or three different versions for the person to choose from and tweak it from that point. You may also need to be able point to the results of your research to sell your design.

In rare cases, you may have to come up with a list of questions to make the customer think about that it is they are looking for. And then you may have to create some totally different designs on the basis of the answers to those questions.

That is why you need to really listen, ask the right questions, and do your research up front.

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M: Marketing with Premium Content Access Card

M: Marketing with Premium Content Access Card

M: Marketing 2e is the newest principles of marketing textbook from Dhruv Grewal and Michael Levy, and was created with students′ and professors’ needs in mind. Students receive a cost-effective, easy to read, focused text complete with study resources (both print and online) to help them review for tests and apply chapter concepts. Professors receive a text that contains all the pertinent information – yet in a more condensed format that is easier to cover by students. Online

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10 Tips for Ticking Off Customers

It never fails to amaze (and annoy) me how many marketers—in person and on the web—do not put themselves in the place of the customer. Here are 10 ways that marketers tick customers off—and lose them (and me) as customers.

1. Assume I am a captive audience. Take up lots of my time showing off how cool you are and/or being patronizing, insulting or silly. I am not a captive audience. I can always turn off the TV, click on another web browser tab, or walk away. So do not be rude or boring, or I’m gone. You do not own your customers, even after they buy from you.

2. On websites, use self-starting videos or music. Especially, create sales pages that have no text, only an obnoxious video. How many times do I have to say this? When I hit a self-running video, I generally close the tab and move on, never to return. Self-running videos are rude. Period. 

3. Be misogynist. Address the audience as if all are male. Worse. make demeaning references to women, using a woman to represent the stupidest possible person: ”So simple even my girlfriend’s mom can do it.” Make sexist jokes.

4. Talk down to me. Assume that even if you never heard of the topic till yesterday, you must know ten times more than any customer could possibly know.

5. Treat me as a stupid user. Yes, I plugged in the computer. Yes, I double-clicked on the program to start it. Yes, I have been doing this for 20 years. If you do not know the customer’s level of knowledge, for heaven’s sake, ask questions!

6. Act like your company’s mistake (or your mistake) is my fault. Even if you are not sure you are wrong, do not get defensive. I am the customer. I may not be right, but I deserve curtesy, and you need to be polite if you want me to buy—and especially if I already have. If it is your fault, apologize promptly and sincerely!

7. Treat me like a technical dummy who does not want details. Your website, product literature, user guides, and/or sales pitch should either answer the questions of a sophisticated user or tell me where to find them. Not everyone is a novice. Some people want—and understand—technical data. Make it easily available.

8. Lie to me and/or put me off when I ask questions. You do not have to know everything yourself, but you do need to be able to help customers (current and potential) find it. Do not fake it. And do not say to the customer the equivalent of “Just trust me,” or worse the tech equivalent of “Don’t worry your pretty little head.” We will hate you!

9. Misrepresent your product. Tell me your product is the be-all and end-all, the last whatever that I’ll ever need. Then after I have paid, give yourself away by revealing that I need to buy your up-sell or one-time offer to actually use the “all-inclusive” product or plan you just sold me.

10. Provide surly and/or incompetent support for your product or service:

  • Do not answer the phone (or do not even provide a phone number).
  • Put me on endless hold.
  • Make it nearly impossible to find the right person, department, or whatever to communicate with.
  • Use online “chat” for “support” or offer only email support.
  • Make it all my fault.
  • Claim no one has ever complained before (as if that proves nothing could be wrong now).
  • Force me to repeat my problem endlessly.  
  • Employ people who neither speak nor understand my language fluently.
  • Refuse to let me speak to a supervisor. Or pretend to be one, when you are not. (I will know, because you will give yourself away.)

That should do it for now. I could go on all day about incompetent marketing efforts—and very nearly have. But I will be back with more some other time.

By the way, if you do not understand what support after the sale has to do with marketing, you are in the wrong business.

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Data-Driven Marketing: The 15 Metrics Everyone in Marketing Should Know

Data-Driven Marketing: The 15 Metrics Everyone in Marketing Should Know

Praise for Data-Driven Marketing”To paraphrase the old adage: ‘Half of marketing dollars are effective, we just don′t know which half!’ This book changes the marketing game so you’ll really know what′s working and what’s not. The 15 metrics, along with the case examples, are an authoritative toolkit for making better decisions to create new markets, drive revenue, increase customer satisfaction, and improve profitability.”—John M. Boushy, former CEO, Ameristar Casinos, Inc.”A groundbreaking co

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The McGraw-Hill 36-Hour Course: Online Marketing (McGraw-Hill 36-Hour Courses)

The McGraw-Hill 36-Hour Course: Online Marketing (McGraw-Hill 36-Hour Courses)

A crash course on the most dynamic marketing platform today! Online marketing has evolved far beyond flashy websites and banner ads shouting at customers about your product. It’s about using an array of Internet tools to build credibility and visibility, spread your message, and form meaningful customer relationships. The McGraw-Hill 36-Hour Course: Online Marketing puts you on the fast track to harnessing the power of the Web for your marketing goals. It begins with planning and b

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Marketing For Dummies

Marketing For Dummies

Covers everything from essential marketing principles and techniques to the latest methods and trendsWant to sharpen your marketing skills to promote your products and services? Whether you’re introducing a new product or jumpstarting your existing marketing plans, Marketing For Dummies, 3rd Edition, helps you get a handle on such basic marketing concepts as the four P’s-product, pricing, positioning, and placement – and boost your sales with innovative new approaches.Packed with over 25 percent

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Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd Edition)

Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd Edition)

Marketing Metrics, Second Edition, is the definitive guide to today’s most valuable marketing metrics. In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge.   The authors show how to use marketing dashboards to view market dynamics from multiple perspectives, maximize accuracy, and “triangulate” to optimal solutions. You’ll discover high-value metrics for virtually every facet o

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